With over 15 years of experience as co-founder of the leading recruiting agency serving Canada's other large scale service industry - Retail - Jackie is an invaluable advisor and resource for JRoss Hospitality Recruiters.
Her success has come from focusing on customer service, managing large teams of people across broad geographical areas, and navigating in a fast paced environment. Extensive hands on experience in those areas, combined with years of successful recruiting, has given Jackie the ideal background to guide JRoss Hospitality Recruiters to become Canada’s leading Hospitality-focused recruiting firm.
After studying at the University of Western Ontario, Jackie began a retail management career spanning the full range of store operations. Her first positions were managing high volume locations for Tristan & America and Club Monaco. After relocating to Vancouver in 1993, Jackie joined the prestigious Holt Renfrew management team. Here she worked with several distinctly different business profiles, thriving in this high-end environment known for its excellent training, high standards of sales competence, and exceptional customer service policies. Joining Dumont & Associates recruiters in 1999, Jackie headed up the fashion division, successfully placing over 150 candidates with prominent retailers across Western Canada.
Combining her understanding of both the search and hands on customer service professions, Jackie co-founded JRoss Retail Recruiters in 2002, and she and her team of Retail recruiters have successfully filled hundreds of positions from the executive suite to customer-service roles. Co-launching JRoss Hospitality Recruiters in 2005 was a logical extension of her track record of success in recruiting – and she hasn’t looked back since.