Experience with ordering, stocktaking and inventory systems and general retail operations within a big box environment exceeding 50 plus team members is required. We are seeking candidates with strong operational, sales management, inventory management and organizational skills in a general merchandise big box retailing settings. If you have a good sense of humour and like customers of all ages, please apply!
Focus on Customers
Empowers team to provide a positive, omni-easy Customer experience
Manages the Customer Engagement performance results
Ensures all customer service issues and requests are dealt with effectively and efficiently
Drives accountability of team to meet/exceed Company standards for Customer Service and Customer Engagement
Drive for Results
Manages the financial performance of the business unit including sales, profitability, and key metrics through proper and ethical in-store operations and is responsible for controlling inventory
Analyzes key financial metrics and observable behaviours to identify, maximizing sales and margin opportunities
Prepares and presents an annual business plan for the Store that supports Company sales objectives, meets budget requirements and contributes to building business
Develops skills and competence of Store Management team through ongoing coaching and feedback
Actively develops and maintains the Talent Management process using the Company succession planning guidelines, involving the Store and Regional management teams.
Responsible for ensuring execution of Omnichannel functions (e.g. AOS, ISPU, SFS, Tablet Assisted Sales) in an efficient and timely manner to ensure customer satisfaction
Accountable for in-Store execution and preparedness of Company standards
Ensures compliance to policies and procedures
Supports and guides Management team in establishing Store procedures
Ensures compliance to initiatives, including: Marketing, Visual, Merchandising and Store Planning Strategies and Standards
- You possess previous retail management experience, large format big box management
- Strong leadership skills with the ability to motivate teams to achieve results
- Strong organization skills and ability to manage multiple priorities
- Financial acumen to manage store operations, labour planning and expense management
They offer a challenging and rewarding career for those who thrive on building solid and positive working relationships with customers and employees and have a proven track record in the achievement of financial goals.