Summary
If you are passionate about creating memorable guest experiences, adept at strategic planning, and have a hands-on approach to managing seasonal operations, consider applying for this Resort Manager position! This remote resort has unique, immersive experiences in nature, offers comfortable accommodations and tailored services for guests seeking outdoor adventures. Known for high standards of hospitality, they cater to both peak and off-season guests by delivering dynamic services and creative packages designed to enhance each guest’s wilderness experience. They are looking for a proactive professional with a hands-on approach to manage seasonal demands in hospitality operations and drive growth through sales and marketing during quieter months. The ideal candidate will excel in guest services, operational excellence, and hospitality management during peak times, while also proactively driving sales, marketing, and partnership efforts throughout the year. This offers adventure and a six figure+ compensation with accommodation on premise.
Description
- Operational Management:
- Oversee daily operations, including reservations, guest services, bookings, and staff coordination
- Ensure high levels of guest satisfaction by addressing inquiries and resolving concerns
- Provide operational input and support as a trusted partner to the General Manager.
- Sales & Marketing:
- Develop and execute pricing and sales strategies to boost occupancy and expand market reach.
- Plan and coordinate marketing activities with external agencies, promoting the location across multiple channels.
- Manage online listings and partnerships with travel agencies.
- Guest Experience & Product Development:
- Lead the development of new guest packages, outdoor experiences, and services.
- Contribute to cabin renovations, ensuring quality and comfort standards are met.
- Team Leadership:
- Train, develop, and oversee staff to ensure a high standard of service.
- Implement and uphold operational standards to enhance the guest experience.
- Financial Management:
- Oversee accounting functions, track expenses, and optimize financial performance.
- Develop annual budgets and forecasts, monitoring progress toward financial goals.
Requirements
- Minimum of three years of experience as a hotel or resort General Manager.
- Knowledge of and experience in the fishing and hunting tourism industry is beneficial.
- Strong interpersonal and customer service skills.
- Ability to work hands-on and solve problems in a fast-paced environment.
- A passion for the outdoors and wilderness.