J
7335
Housekeeping Manager
Hotel/Resort
BC - British Columbia, BC INTERIOR
Details

Summary

Are you passionate about the guest experience and want to advance your career in a stunning slope-side hotel? This world-class resort destination nestled in the heart of breathtaking British Columbia offers unparalleled natural beauty, luxury accommodations, and a wide range of outdoor recreational activities. They are committed to providing guests with an exceptional experience and are looking for a dedicated and enthusiastic Housekeeping Manager to join their team. The ideal candidate will act as the ‘Service Champion’ for the housekeeping department, ensuring that all aspects of the guest experience are executed to the highest standard. This role involves overseeing the housekeeping operations working alongside the Executive Housekeeper, fostering a collaborative team environment, and maintaining strong relationships with internal stakeholders and suppliers. Salary $55,000

Contact Janis Romeskie at 403.670.9101 x4 or submit your resume in confidence below.

Description

Guest Experience/Operations:

  • Serve as the ‘Service Champion’ for the housekeeping department, modeling welcoming hospitality and excellence in all tasks impacting the rooms stayover process.
  • Provide recommendations for process efficiencies and established Guest Service Standards in both public spaces and guest rooms.
  • Ensure guest requests and issues are resolved in a timely, friendly, and efficient manner to optimize guest satisfaction.
  • Assist in analyzing service/satisfaction data from Revinate and identify trends to inform collaborative action planning for the housekeeping team.
  • Collaborate closely with the Maintenance department for the ongoing preservation and maintenance of the hotel.
  • Maintain a safety culture within the housekeeping department, ensuring adherence to Hotel and WorkSafe BC standards.
  • Flexibility to work various shifts, including days, evenings, weekends, and holidays.

Team Commitment / Collaboration:

  • Monitor team members’ performance through supervision and service quality audits, providing timely feedback and recognition.
  • Encourage and build mutual trust, respect, and cooperation among team members, ensuring fair and inclusive treatment.
  • Establish and nurture open, collaborative relationships with team members, fostering a culture of dialogue.
  • Contribute to the operational leadership team to achieve departmental and hotel goals.

Training:

  • Oversee initial new hire training and develop/refresh training materials.
  • Identify ongoing development needs of team members, providing feedback, coaching, mentoring, and resources to improve knowledge, skills, and performance.
  • Support annual performance evaluations for all team members.
  • Seek opportunities for cross-training among other departments.

Supplier Relationship and Engagement:

  • Ensure par stocks of all housekeeping resources and guest supplies are maintained.
  • Monitor supplier performance and recommend new products or services.

Policies & Agreements:

  • Adhere to the Personal Commitment Agreement, Policy & Procedure Manual Agreement, Hotel Key Card sign-out and return policy, Employee Handbook agreement, and IT Policy.

Requirements

  • Previous experience in housekeeping management or a related field.
  • Strong leadership, communication, and interpersonal skills.
  • Ability to work flexible hours, including weekends and holidays.
  • Knowledge of housekeeping operations and guest service standards.
  • Familiarity with WorkSafe BC standards and safety regulations

Corporate Culture

They value innovation and development that contribute to business success and personal growth. They also know you have a life outside of work and encourage work-life balance, including reaping the benefits of living in a resort and the mountain’s summer and winter activities.

  • Full access passes to hotel and resort amenities
  • Three weeks of paid vacation
  • Dining discounts within our hotel & resort outlets
  • Benefits plan and additional wellness components, including Health Spending Account and EFAP
  • Eligibility for our ‘Pay for Performance’ incentive bonus program (after the qualifying period), awarded to top performers
  • Participation in the RRSP and matching DPSP programs
  • Retail discounts in owned outlets
  • Reciprocal programs with partnering hotels
  • Friends and family hotel rates
  • Continued professional growth and development opportunities

They are a equal opportunity employer, and encourage applications from all qualified individuals. Every year they welcome guests and employees to the resort from a wide variety of backgrounds, and they are committed to building and sustaining a diverse and inclusive workforce.

Position Type

Permanent
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