J
7106
Hotel General Manager
Hotel
ON - Ontario, NIAGARA FALLS
Details

Summary

This is an opportunity to join an organization with a diversified portfolio of companies that manage, develop, construct, and operate residential and commercial real estate throughout Canada. They are rapidly expanding, and so are the opportunities! They are currently seeking a talented and motivated Hotel General Manager to join their team at their limited-service property in the heart of Niagara Falls. Centrally located, this 60+ room property features friendly service and welcoming rooms located minutes from Niagara Falls attractions like the Horseshoe Falls, Skylon Tower, Fallsview Casino, and more. They are close to the Convention Centre, and offer easy access to the Rainbow Bridge to Buffalo. As the General Manager, you will play a hands-on and pivotal role in ensuring the success and smooth operation of this hotel.

Contact Christina Athans at 514.523.0505 x4 or submit your resume in confidence below.

Description

  1. Guest Satisfaction:

    • Ensure guests receive outstanding service from arrival to departure.
    • Respond promptly to guest inquiries, concerns, and feedback to resolve issues and enhance guest experience.
    • Implement guest satisfaction initiatives and monitor feedback channels to continually improve service quality.
  2. Operations Management:

    • Oversee daily hotel operations, including front desk, housekeeping, maintenance, and food and beverage (if applicable).
    • Develop and implement operational policies and procedures to optimize efficiency and productivity.
    • Monitor hotel performance metrics, such as occupancy rate, ADR (Average Daily Rate), and RevPAR (Revenue per Available Room), and take corrective actions as needed.
  3. Financial Management:

    • Develop and manage the hotel budget, forecasting revenue and expenses to achieve financial targets.
    • Implement strategies to maximize revenue, including pricing strategies, upselling opportunities, and cost controls.
    • Review financial reports regularly and take proactive measures to address variances and improve profitability.
  4. Staff Leadership and Development:

    • Recruit, train, and supervise hotel staff, ensuring they deliver exceptional service in line with company standards.
    • Foster a positive work environment that promotes teamwork, communication, and employee engagement.
    • Provide ongoing coaching and performance feedback to staff, recognizing and rewarding achievements.
  5. Sales and Marketing:

    • Collaborate with the sales and marketing team to develop and execute strategies to attract and retain guests.
    • Participate in local community events and establish relationships with corporate clients, travel agencies, and online travel agents.
    • Utilize digital marketing channels and social media platforms to promote the hotel and drive bookings.
  6. Compliance and Safety:

    • Ensure compliance with all local, state, and federal regulations governing hotel operations.
    • Maintain a safe and secure environment for guests and staff, implementing proper security protocols and emergency procedures.
    • Conduct regular inspections of the property to identify and address any safety hazards or maintenance issues.

Requirements

  • Previous experience in hotel management, with a strong Rooms Division background and hands-on housekeeping knowledge.
  • Highly organized and polished, with a keen attention to detail and an ownership mindset.
  • Financial acumen and business-minded approach, with a proven track record of achieving financial goals.
  • Choice Hotel experience preferred.
  • Excellent communication and interpersonal abilities, with the ability to inspire and empower team members.
  • Proficiency in hotel management software and Microsoft Office suite.
  • Knowledge of revenue management principles and industry trends.
  • Flexibility to work evenings, weekends, and holidays as needed.

Corporate Culture

  • Competitive salary and bonus potential.
  • Comprehensive benefits package.
  • Opportunities for professional development and career advancement.
  • Discounted rates at their sister properties worldwide.
  • Vibrant and diverse work environment in one of the most iconic destinations in the world.

They are an equal opportunity employer and value diversity in their workforce.

 

Position Type

Permanent
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