Summary
This retailer specializes in high-quality apparel and outdoor gear. With a commitment to exceptional customer service and a passion for the outdoors, they strive to create an engaging shopping experience for their customers. They seek a Director of Store Operations responsible for overseeing the operational efficiency and effectiveness of all store locations in the Western Canadian Market. This role involves strategic planning, implementing best practices, and ensuring that all stores meet company standards for service, presentation, and profitability. Salary is $100k-$125k base.
Description
- Develop and execute operational strategies to enhance store performance and achieve sales targets.
- Collaborate with store managers to ensure alignment with company policies and operational procedures.
- Monitor and analyze key performance indicators (KPIs) to identify trends, areas for improvement, and opportunities for growth.
- Lead training and development initiatives to enhance staff performance and engagement.
- Ensure stores maintain high standards of visual merchandising and inventory management.
- Foster a customer-centric culture that emphasizes exceptional service and product knowledge.
- Manage budgets, forecasts, and financial performance of store operations.
- Coordinate with the buying and marketing teams to ensure optimal product assortments and promotional execution.
- Stay informed on industry trends and competitor activities to drive innovation within store operations.
Requirements
- 10+ years working in progressively senior roles within mid-sized retail organizations.
- Must have apparel experience at the multi-unit level – Senior DMs and Regionals are welcome to apply.
- Proficiency in MS Office programs and loss prevention (LP).
- Ability to manage multiple priorities in an organized and timely fashion, with a proven track record of delivering on projects and process improvements.
- Excellent communication and organizational skills.
- A creative problem solver, proactive, and able to use initiative to develop solutions.
- Demonstrated team-building skills, including experience in goal setting, motivating, leading, evaluating, and developing a high-performance team.
Corporate Culture
- Competitive salary and bonus structure.
- Comprehensive benefits package, including health, dental, and retirement plans.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
Position Type
Permanent