Director of Employee Experience
BC - British Columbia, MOUNTAIN REGION


Our client is a legendary resort at the heart of the community; at Canada's largest natural hot springs. With world-class golf and spa experiences, a variety of great dining options, a family-friendly ski area with spectacular views, and an in-house adventure team, this is the place to ignite a brilliant career. This is a vibrant workplace with tremendous growth and mentorship opportunities; a place for colleagues who aspire to deliver amazing guest service, learn, grow and innovate. They seek a Director of Employee Experience to provide overall direction and guidance in the area of Employee Engagement, work with the senior operations team on Operation Direction and Issues, and provide day-to-day consultation on associated issues.

Contact Marc Roberts at 604.268.6202 x6 or submit your resume in confidence below.


  • Engagement, mentoring and management of the Employee Engagement team.
  • Leader of the arrival experience for new teammates, including correspondence, transportation, orientation and settling in to the local area.
  • Responsible for creation and implementation of policies and procedures for the resort.
  • Oversees the day-to-day operations of the Employee Engagement function, including; health and safety, security, staff accommodation, and benefits administration.
  • Leader of the Employee Engagement initiatives.
  • Ombudsman for teammates in the area of employee rights, bullying, harassment and managerial disputes.
  • Member of the Senior Leadership Team, and advisor to the President on Human Resource issues.
  • Acts as an internal consultant for all managers in areas pertaining to the management of staff, including: recruiting, labour law, employment standard, coaching of staff.
  • The overall management of staff accommodation on the property, including budgeting, billing, cleaning, R & M, and assigning of quarters.
  • The creation and regular maintenance of the annual budget(s) for approval by the President.
  • Will be the central focal point for recruiting efforts, advertisement and coordination.
  • Oversees the company benefit plan (including renewal) and payroll administration.
  • Responsible for training initiatives, including needs analysis, program design, implementation, delivery and evaluation.
  • Participation in local and provincial associations, committees and boards as they pertain to EE issues of the day.


  • Bachelor’s degree preferred.
  • 5 years experience in a similar role with an organization of over 50 people.
  • HRPAO designation (such as CHiRP) or equivalent preferred.
  • Able to demonstrate a high level of leadership as well as management skills.
  • Must be a strong communicator with the ability to be objective at all times.
  • Experience in facilitating and training both managers and staff required.
  • Organization and Analytical skills would be an asset
  • Experience in multiple software programs, including Office Suite, Payroll software, etc.
  • Experience with conflict management required

Perks & Benefits

Extended Health

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