Summary
We seek an Assistant Manager for a high-volume casual family dining concept for a well-branded organization with locations across the country. The ideal candidate is a natural leader who thrives in a busy environment, enjoys day-to-day operations, and demonstrates an entrepreneurial spirit both “on the floor” and in the community. The Assistant Manager will play a key role in supporting all aspects of the business, including cost controls, labour management, guest experience, and team leadership. The successful candidate will have proven success in high-volume operations, a strong ability to drive sales, and a passion for providing exceptional guest experiences. If you have 3+ years of progressive leadership experience in a restaurant management role, we would welcome the opportunity to share more about this position with you.
Description
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Achieve the highest service standards and exceed guest expectations daily.
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Support FOH and BOH management teams in achieving human resources objectives, including recruiting, orienting, scheduling, and performance reviews.
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Effectively enforce company policies and procedures.
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Help achieve operational objectives by implementing action plans and upholding productivity, quality, and service standards.
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Work closely with the management team to ensure smooth day-to-day operations.
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Address guest concerns through effective service recovery and proactively implement improvements.
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Collaborate with the BOH team to monitor costs, including portion control, preparation quantities, and waste minimization.
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Assist in estimating food and beverage consumption, placing orders with suppliers, and ensuring inventory accuracy.
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Support the maintenance of budgets, payroll preparation, and monitoring of employee records.
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Arrange for maintenance and repair of equipment as required.
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Develop and coach team members by providing training, performance evaluations, and ongoing mentorship.
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Foster a positive, engaging, and energetic team environment.
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Support growth and restaurant sales through marketing and community engagement initiatives.
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Regularly conduct financial reviews, including P&L analysis, to ensure operational profitability.
Requirements
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3-5 years of progressive restaurant experience, with at least 2 years in a supervisory or Assistant Manager role.
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Comprehensive understanding of all restaurant positions and the functional operations of high-volume, full-service restaurants.
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Strong leadership skills with a passion for team development, mentoring, and success.
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Ability to manage financial parameters, control costs, and consistently achieve financial goals.
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Proficiency in analyzing and reporting financial data within deadlines.
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Excellent interpersonal and communication skills, with a professional, energetic, and adaptable demeanor.
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Proven success in conflict resolution, both with employees and guests.
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A strong entrepreneurial mindset with a desire to contribute to business growth.
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Previous experience with chain or franchise restaurant operations is considered an asset.