Summary
Join a dynamic and growing company in the services sector. Their commitment to sustainability, customer satisfaction, and fast, consistent service sets them apart as a leader in the industry. As an Area Manager, you will oversee multiple locations, ensuring the consistent delivery of exceptional service, while driving operational efficiency and promoting the company’s values. You will be a role model of the company’s values and an active, visible leader on site, spending 30-40% of your time at other locations in direct support, and 1-2 days per month at the Calgary headquarters.
The ideal candidate will bring positivity and excitement to the role, be organized, inquisitive, and data-driven, with a strong background in operations, safety, people development, process control, and financial acumen, including P&L level accountability. This role is integral to supporting the company’s aggressive growth ambitions and delivering on its mission of providing the most efficient wash and a seamless, repeatable customer service experience.
Description
- Lead, mentor, and support a team of store managers across multiple locations, fostering talent optimization and training at all sites
- Be an active, visible leader at each site, conducting site audits on safety, operations, customer experience, and quality control
- Collaborate with the VP of Operations to identify optimization opportunities in wash operations, including procedural, standardization, and functional improvements
- Administer and oversee budgets and financial execution for each location and the overall region, including PO and bill approvals
- Lead the car damage process, implementing training to standardize responses and reduce unnecessary expenses
- Partner with Marketing and Sales leadership to develop and execute site action plans to drive growth and revenue
- Monitor and support site sales teams and processes, ensuring accountability in meeting sales conversion targets
- Ensure all employees understand and adhere to safe work practices under the Work Safe Act, leading and supporting Joint Health and Safety Committees
- Manage talent optimization, including hiring, termination, employee changes, and the development of training plans
- Support General Managers in managing incidents requiring external reporting, such as insurance, WCB, and OHS
- Drive a positive company culture and ensure the relentless pursuit of delivering an exceptional customer service experience across all locations
Requirements
- Proven experience managing multiple locations in a service-oriented industry
- Strong leadership skills with a focus on team development and operational excellence
- Strong financial acumen with P&L level accountability
- Passion for sustainability and eco-friendly business practices
- A customer-first mindset with an emphasis on convenience and satisfaction
- Organized, inquisitive, and data-driven, with experience in operations, safety, and process control
- Excellent communication, organizational, and problem-solving skills
Corporate Culture
- Competitive salary with a comprehensive benefits package.
- Opportunities for career progression and personal development.
- A supportive and dynamic team environment where your contributions are valued.