Retail Food Service Manager
Coffee and Specialty Beverage


Our client’s exquisite boutiques invite coffee lovers to experience the art of espresso. Are you an enthusiastic manager known for unparalleled customer service? Would you like to join a fast-growing company with great chances for advancement and a dynamic workplace? 

This is a great Front of House role for someone who loves the following things:
1) Coffee
2) People
3) Advancement

Contact Christina Athans at 514.523.0505 x4 or submit your resume in confidence below.


Support the Store Manager with the strategic plans associated with growing the food service operation. Assist in the daily operations and execution of food service/retail operations while achieving and maximizing sales. Lead and supervise the team of store specialists to create and maintain the brand and value for their customers.

Sales and Customer Service:

  • Ensure achievement of sales and service level targets set for the food service operation.
  • Lead the team by example in servicing our customers.
  • Ensure the store is clean and visual presentation properly set.
  • Provide exceptional service to both existing and potential customers in an efficient and effective manner.
  • Motivate and coach the team to provide exceptional customer service in keeping with the image and brand values.
  • Proactively manage and deal with customer interactions and complaints.

Team Management

  • Manage shifts to ensure that each specialist and team are prepared and ready to work and communicate to each other at the beginning and end of each shift.
  • Oversee and respond to the day to day organizational needs of the food service operation including but not limited to: store cleanliness, re-stocking, training staff on selling techniques, customer service, merchandising and product knowledge.
  • Support and assist in the implementation of SOP’s and guidelines for the store, ensuring full compliance by the team.
  • Complete reports and/or documentation related to each shift.

Cash and Stock Management:

  • Supervise and enforce the cash management policy, cash handling, store funds and deposit procedures.
  • In partnership with the Store Manager analyze product sales performance and inventory needs, including the monitoring of expense and purchasing budgets.
  • Run monthly and quarterly stock inventories.
  • Manage all POS material.

Training and Coaching:

  • Create a culture of continuous learning within the team through daily meetings, focused group sessions, formal training and one on ones.
  • Acts as a coach and mentor by using discretion in assessing performance, providing feedback and coaching to improve performance and provide employment recommendations to Store Manager.




The ideal Candidate has:

  • Hospitality experience & Service in a luxury brand hotel or restaurant is essential 
  • Experience in managing/supervising people/teams, including training and coaching
  • Experience in event coordination can be a good asset

Knowledge, Skills and Abilities:

  • Ability to manage store operations independently
  • Excellent presentation, communication & interpersonal skills
  • Ability to communicate clearly and concisely both orally and in writing
  • Experience with the implementation of systems and policies with regards to retail
  • Strong problem-solving skills
  • Team-building skills
  • Strong leadership skills with the ability to coach and mentor others


No super late nights, and a corporate culture that works to raise people up all add up to a unique and special opportunity.

Corporate Culture

  • Competitive salary
  • Annual bonus
  • Full benefits package
  • A young and dynamic team
  • A growth environment favouring the development of competencies

Perks & Benefits

Extended Health

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