J
3712
Manager of Lodge Operations
Remote Camp Services
AB - Alberta, FT. MCMURRAY
Details

Extended Hours

Extended Hours

Benefits offered

Benefits

Accommodation on property

Accommodation on Property

Summary

Our client is a privately owned company that delivers high-end accommodations to companies across Northern Alberta. They work closely with oil and gas producers and oilfield service companies to streamline their business processes related to accommodation. They have a proven track record for providing excellent service, high-quality food, and clean, comfortable rooms in their lodges. They are currently seeking an experienced Manager of Lodge Operations. If you are an operator who possesses a strong "boots on the ground" approach to management and guest service we want to speak with you!

Contact Janis Romeskie at 403.670.9101 x4 or submit your resume in confidence below.

Description

  • Implement and endorse all training to all Housekeeping and Front Desk team members with positive leadership;
  • Complete thorough Lodge specific orientations with all new team members while supporting them in their new surroundings;
  • Supervise the functions of the Front Desk & Housekeeping Department Supervisors so as to provide excellent service to our guests and team members;
  • Implement and communicate lodge’s service excellence through the Lodging Division’s strategy, program and actions;
  • Develop and maintain high performing teams in the Lodge;
  • Organize and oversee scheduling for the Housekeeping and Front Desk departments;
  • Provide support to all departments for human resources and payroll functions;
  • Communicate daily with Director, Lodging and/or departments Supervisors to coordinate activities and/or happenings occurring in the Lodge and plan for future actions;
  • Support all departments with organizing weekly Health & Safety and Team Member meetings;
  • Oversee the processing of daily billing, month end procedures & all other tasks required to operate efficiently;
  • Work closely with the Director, Lodging to prepare and implement annual budgets for the Lodge;
  • Manage inventories of rooms for various companies and individuals while being within the occupancy limit;
  • Responding to email or other correspondence that relate to the Lodge as needs dictate;
  • Attend to guest complaints in a timely and professional manner;
  • Ensure safe work practices are followed by all team members on a daily basis;
  • Make certain that all evacuation procedures for the Lodge are in place, practiced regularly and reviewed on a regular basis;

Requirements

  • High School Diploma; Post-secondary degree/diploma in a related field;
  • 5+ years of progressive experience in the food services or hospitality industry, of which 2 years must be in a supervisory/managerial capacity;
  • Knowledge of Employment Standards Code, Human Rights and WCB is required;
  • Must have a valid Alberta driver's license with clean drivers abstract
  • Valid First Aid/CPR/WHMIS certification;
  • Ability to maintain a positive atmosphere amongst the team & to work cooperatively through personal behavior, work contribution and sharing of expertise and knowledge;
  • Advanced computer skills including all Microsoft applications and PMS systems;
  • Ability to supervise teams with strong quality leadership and training skills;
  • Excellent customer service skills with strong attention to detail;
  • Excellent Communication (written & verbal) and Interpersonal Skills;
  • Excellent comprehension and command of the English language (written & verbal);
  • Propensity to work well under pressure with ability to meet strict deadlines;
  • Aptitude to work independently with sharp problem solving and decision making skills;
  • Self-motivation, confidence, discretion, and good judgment;
  • Ability to maintain confidentiality;
  • Excellent organizational and time management skills with the ability to prioritize and multi-task;
  • Reliable;
  • Demonstrate professional skills under stressful situations.

Corporate Culture

Their Values

  • Practising honest and fair treatment of staff and customers
  • Creating opportunity for dedicated staff
  • Sustaining a safe work environment
  • Preserving strong family values
  • Remaining humble

Perks & Benefits

Dental
Extended Health

Position Type

Permanent
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