Pamela's entire career has involved delivering high quality customer service in both the public and private sectors. She has been a retailer and people manager since high school, moving through roles in drug store and restaurant chains, fashion retailers and the Social Services field. Pamela has helped build business for franchisee owner/operators, been moved from store to District management in recognition of huge sales increases, developed high performance teams, helped launch new concepts and open new stores. If it's about retail performance, it's about Pamela - she's a highly experienced, dynamic and approachable member of the JRoss team.
Pamela has been people-focused from the start. With a diploma in Social Work, she chose to work in Yellowknife, NWT, dealing with extreme cases in small surrounding communities. After relocating to Calgary, Pamela joined Earl's Restaurants, working as a senior team member with a franchisee and focusing on clientele development and customer service. In 1991 she returned to the Social Services field, managing a team of Child Care Practitioners.
An opportunity to return to the private sector brought Pamela back into the retail world as a manager for Esprit de Corps, where she focused on developing her team, her client base and her support systems to deliver huge sales increases. Moving to a District Manager role, Pamela oversaw Western Canada through a change in ownership, a corporate transition, new store site selection and openings, the launch of their new Red Earth cosmetics concept and the development of larger format "big box" concept stores. Throughout, her focus remained on developing a high performance management team.
Tommy Hilfiger was her next stop, where Pamela opened one of their first stores in Western Canada and continued to help with the opening of each new store, assisting with selecting and training managers as well as store setup and launch.
Pamela joined JRoss in late 2003 and works from Calgary, where she lives with her husband and two beautiful children.